Terms of Service

These Terms of Service apply to purchases and use of the website operated by Audrey & Evelyn ("we", "our", or "us"). By accessing our website or placing an order, you agree to these Terms of Service.


Applicability

By using our website or purchasing from us, you agree to these Terms of Service, our Shipping & Delivery Policy, Privacy Policy, Payment Policy, and Return & Refund Policy.

If you do not agree, please do not use our website or services.

Nothing in these Terms limits rights available to you under applicable consumer protection laws.


Product Information

We aim to provide accurate product descriptions, images, specifications, sizing information, and pricing.

Due to differences in screen settings, lighting, photography, materials, or manufacturing batches, slight variations in color, texture, measurements, or appearance may occur.

We may correct errors, inaccuracies, or omissions where necessary.


Orders & Payment

Orders are processed after full payment has been successfully received.

By placing an order, you confirm that you have reviewed:

  • the product description;

  • the available product images;

  • the applicable sizing information;

  • the estimated delivery times;

  • our Return & Refund Policy;

  • our Shipping & Delivery Policy;

  • these Terms of Service.

Customers are responsible for ensuring that billing, payment, and shipping information is accurate before checkout.

We may cancel or refuse an order due to suspected fraud, payment issues, incorrect pricing, product unavailability, or other legitimate business reasons. If payment has already been collected, an appropriate refund will be issued.


Processing & Shipping

Processing Time: 1–3 business days

Estimated Shipping Time: 5–8 business days

Orders may be shipped directly from our international suppliers or fulfillment partners.

Estimated delivery begins after processing is complete. Delivery times are estimates and may vary due to customs clearance, carrier delays, weather, holidays, peak seasons, or other circumstances beyond our reasonable control.

A shipment that remains within the communicated delivery timeframe will not normally be considered lost or materially delayed.

Tracking information will be provided once available.


Returns, Exchanges & Cancellations

Returns, exchanges, refunds, sizing concerns, damaged or incorrect items, and cancellation requests are governed by our Return & Refund Policy.

Customers who experience an issue are encouraged to contact our customer support team first so we can review the situation and work toward an appropriate resolution.


Delivery & Customer Responsibility

Customers are responsible for providing a complete and accurate shipping address.

Address changes must be requested as soon as possible and within 24 hours after placing an order. We cannot guarantee changes once an order has entered processing or shipment.

Carrier tracking showing a package as delivered will generally be used as evidence of delivery to the address provided.

If tracking shows your order as delivered but you cannot locate it, please contact our customer support team so we can review the available tracking information.


Customer Support

Where appropriate, we may offer returns, exchanges, replacements, refunds, store credit, or another suitable resolution.

We strongly encourage customers to contact our support team and allow us a reasonable opportunity to investigate and resolve an issue before initiating a payment dispute.

Chargebacks & Payment Disputes

If a chargeback or payment dispute is initiated, Audrey & Evelyn may submit relevant evidence to the payment processor, bank, or card issuer.

Evidence may include:

  • order confirmations;

  • tracking information;

  • proof of delivery;

  • customer correspondence;

  • product descriptions;

  • product images;

  • sizing information;

  • checkout records;

  • applicable store policies.

Nothing in this section limits any dispute or chargeback rights available under applicable law or through your payment provider.


Intellectual Property

All content on this website, including text, images, branding, logos, graphics, and original product descriptions, is owned by or licensed to Audrey & Evelyn and may not be copied, reproduced, distributed, or commercially used without prior written permission, except where permitted by law.


Complaints

If you have questions, concerns, or complaints, please contact us at:

📧 info@audreyevelyntraversecity.com

We aim to respond within 3–5 business days.

Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws.

Nothing in these Terms removes or restricts mandatory consumer rights that apply based on the customer's location.


Changes to These Terms

We may update these Terms of Service when necessary.

Updated terms become effective when published on this website.


Contact

📧 info@audreyevelyntraversecity.com

 Audrey & Evelyn
Traverse City, Michigan